Welcome to The Twisted Knot - Baby Accessories and Clothing
The Twisted Knot has a turnaround of 4-5 weeks (and may be subject to change) from purchase date for all "Made to Order" items, some items do ship sooner i.e. if you saw a special on social media that stated it was a "Ready to Ship" item, then you can expect that item to ship in the promised time frame. We do not partially ship orders so if a combination of "Ready to Ship" and "Made to Order" items are ordered, your order will fall into our 4-5 week processing time.
If you happen to email us about our turnaround policy, you can always check your order date on your confirmation first. We try to email everyone as promptly as possible, but it can take up to two weeks to get a response as we are very busy processing orders and get many emails a day. Thank you for understanding and having patience as we process your orders.
***Once shipped, The Twisted Knot is not responsible for lost, damaged, or stolen packages. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout. No exceptions. Shipping labels are printed in batches, so your label may show a delay in shipment details.