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Welcome to The Twisted Knot - Baby Accessories and Clothing

Terms & Conditions


TERMS & CONDITIONS IN SHORT

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at The Twisted Knot, you warrant that you are at least 18 years old or have parents' permission to purchase.
  • All personal information you provide us with or that we obtain will be handled by The Twisted Knot as responsible for the personal information.
  • Events outside The Twisted Knot's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs, sizes and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • The Twisted Knot reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at The Twisted Knot, you warrant that you are at least 18 years old (or have parents' permission to purchase) and accept these terms & conditions which shall apply to all orders placed or to be placed at The Twisted Knot for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by The Twisted Knot as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to The Twisted Knot and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request The Twisted Knot to delete or correct the information held about you. By accepting the The Twisted Knot Conditions, you agree to the above.

Force Majeure

Events outside The Twisted Knot's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that The Twisted Knot is released from The Twisted Knot's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain The Twisted Knot's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from The Twisted Knot.

All transfers conducted through The Twisted Knot are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

The Twisted Knot uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use The Twisted Knot without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On The Twisted Knot we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

The Twisted Knot reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, The Twisted Knot has the right to cancel the order and refund any amount paid in the best way. The Twisted Knot shall also notify the customer of equivalent replacement products if available.

Shipping Turnaround

The Twisted Knot has a turnaround of 4-5 weeks (and may be subject to change) from purchase date for all "Made to Order" items, some items do ship sooner i.e. if you saw a special on social media that stated it was a "Ready to Ship" item, then you can expect that item to ship in the promised time frame. Tracking will be emailed if you have provided an email address at checkout. We do not partially ship orders so if a combination of "Ready to Ship" and "Made to Order" items are ordered, your order will fall into our 4-5 week processing time.

If you happen to email us about our turnaround policy, you can always check your order date on your confirmation first. We try to email everyone as promptly as possible, but it can take up to two weeks to get a response as we are very busy processing orders and get many emails a day. Thank you for understanding and having patience as we process your orders.

***Once shipped, The Twisted Knot is not responsible for lost, damaged, or stolen packages. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the United States Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with The Twisted Knot.

No exceptions. Shipping labels are printed in batches, so your label may show a delay in shipment details.Shopify is not responsible for any content, interactions or transfers made on www.thetwistedknot.com.

All enquiries: info@thetwistedknot.com 

CANCELLATIONS

Final Sale Policy: All sales are final, no refunds are available.

RETURN/EXCHANGE POLICY

No refunds or exchanges. There can be exceptions to this rule if we made a mistake. After contacting The Twisted Knot and we have agreed to a return or exchange, the return must be made within 4 calendar days after delivery of the product. At our sole discretion after 4 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 4 calendar days of the delivery date 
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 4 days noted in that item's particular item description.

If an item is received damaged please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Items returned to us without contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if The Twisted Knot is not at fault.

 

© The Twisted Knot
All materials, pictures, and content contained within The Twisted Knot listings, products, and materials are the property of The Twisted Knot and may not be copied, reproduced, distributed or displayed without expressed written permission by The Twisted Knot.

Top quality baby accessories and clothing handmade by moms out of Charlotte, NC.